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True Family Auto

"Our Name Says It All!"

About Us

Santiago Torres & John Ogden started True Family Auto Repair in December of 1998 when working out of their North Lake garage got too cold. But seriously, Santiago and John saw a need in the area for a quality auto repair shop with integrity, so they rented a shop, offering general auto repair and truck transport services.

Twelve years down the road, Santiago and John decided to go their separate ways. John kept the transport business, and Santiago took the mechanic shop. However, as the mechanic shop had grown significantly, there was a need to move to a larger facility, which Santiago did, to our current location at 1621 N. 31st Avenue in Melrose Park, where we have six bays and a clean, comfortable office with waiting area.

Areas Served

Melrose Park, IL | Maywood, IL | Franklin Park, IL | Bellwood, IL | Berkeley, IL | Stone Park, IL | Elmhurst, IL | Oak Park, IL

Languages Spoken

What We Offer

Our Specialties include:

Our Services include:

Our Brands include:

Our Products include:


On 4/26/2024 Thomas B. had this to say:
Excellent place to bring your car for service Santiago is a gentleman and very fair place is very clean

On 4/26/2024 Worship All Day B. had this to say:
I had a great experience at True Family Auto Repair. I was having troubles with my car, I first called Santiago and gave him a short synopsis of what was going on with it. He gave me an ideal what was happening and asked me to bring the car in. He pinpointed the trouble and explained to me how to correct the problem and corrected it. He was professional, friendly, respectful and his business was clear. I highly recommend Santiago for all your car maintenance needs.

On 4/26/2024 Cynthia Y. had this to say:
I went to True Family Auto Repair after I couldn't pass the Emissions test, 4 straight times in a role. Santiago was actually recommended to me by someone who work at one of the Emissions Testing Centers. In less than 10 minutes Santiago pinpointed the problem and sent me back to the Testing Center, in which I passed. Santiago is a gentleman and honest. He did not try to take advantage of me because I am a woman, nor did he talk down to me. I highly recommend True Family Auto for all your car maintenance need. I had an excellent experience and will return as needed.

On 4/24/2024 Edward Burnett had this to say:
Attention LT1 engine owners!!!!!! If you don't have a mechanic, your search is over. I own a 97 Firebird Formula, LT1 engine with high performance package. After an engine rebuild, I picked-up the car from the rebuilder with a belt squeal. Neither the rebuilder nor (5) other mechanics could figure the cause. After wasting $1500, I was referred to True Family by a friend who owns a 95 Camaro with a LT1 race engine. He had an overheating problem that wouldn't go away until he went to True Family. So, I took my Firebird to True Family, and they resolved the problem before I got back home. It turned out to be a coolant valve that was not closed tightly by the rebuilder leaking on the belt. Since then, they are my exclusive mechanic, even for oil changes. For those of you not car savvy, if they can fix a LT1, they can handle anything. For accurate diagnosis and solid repair, True Auto is the place. I have owned this Firebird for 15 years and always worked on it myself before serious back problems.

On 10/5/2023 Álvaro Y. had this to say:
La mejor atención al cliente, hice el mantenimiento de mi auto aquí y pienso seguir haciéndolo. Son muy responsables con su trabajo.

Contact Us

True Family Auto
1621 N 31st Ave Melrose Park, IL 60160
Phone: (708) 615-0695

Located in the Melrose Park area, we service the following communities: Elmhurst, Franklin Park, Northlake, Oak Park, and Stone Park in addition to surrounding areas.

Where To Find Us

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Payment Types Accepted

Cash, Visa, Discover, MasterCard, Debit Cards

Our Hours

Holiday Hours May Vary. Please Call For Details.

Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM


Get your A/C ready for the sizzling summer ahead! Don't sweat it out when you can stay cool and comfortable with our reliable A/C repair services. Contact us today to schedule your appointment and beat the heat! 🌞

🐰🌸 Happy Easter from all of us at True Family Auto! May your day be filled with joy, love, and lots of sweet treats. Wishing you a wonderful holiday surrounded by loved ones.

⚙️ Great news for Ford owners! True Family Auto is now providing Dashboard LCD Screen repairs for models like Focus and Escape. Why replace the whole cluster when you can just swap out the LCD screen? Visit us today for a cost-effective solution to your dashboard display needs.

🎉🚗 Happy New Year from True Family Auto! 🎊
As the year comes to a close, we wanted to take a moment to express our heartfelt gratitude to all our amazing customers. From our family, to yours, we wish you a safe and happy New Year! 🥳✨
Thank you for choosing True Family Auto as your trusted automotive partner. We look forward to serving you with even greater dedication in the coming year. Stay tuned for exciting offers and promotions in 2022! 🎉
#HappyNewYear #TrueFamilyAuto #AutomotivePartner #Gratitude #2022Awaits

🎄🚗 Merry Christmas from True Family Auto! 🚗🎄
As we celebrate this joyous season, we want to extend our warmest wishes to you and your loved ones. May your holidays be filled with love, laughter, and unforgettable moments! Stay safe and have a Happy New Year too. 🎅❄️ #MerryChristmas #HappyHolidays #TrueFamilyAuto


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